Contact Us
At Casino New Brunswick, we're committed to providing our guests with an exceptional gaming and entertainment experience. Our customer support team is here to assist you with any questions or concerns you may have.
Our front-desk staff and players club are available during operating hours to provide assistance on-site. If your issue requires more in-depth support, please feel free to contact us through our designated channels below.
Unfortunately, live chat support is not explicitly mentioned as a service offered by Casino New Brunswick.
Email support is an alternative way for you to reach out to us when it's convenient for you. However, response times may vary depending on the volume of inquiries we receive. Our team will respond within one business day during operating hours.
Please note that email support should only be used for general queries and not urgent matters requiring immediate assistance.
We don't have a dedicated help centre with FAQs or knowledge base articles as mentioned in some online resources. However, our customer support staff are always happy to provide information on various topics including responsible gambling practices and game rules.
If you need assistance with account verification or recovery, please contact us through one of the designated channels below. Our team will guide you through the process and answer any questions you may have.
Our priority is always the well-being and safety of our guests. If you're experiencing problems related to responsible gambling or would like information on support services available in Canada, please don't hesitate to reach out. We'll direct you to relevant resources.
If you encounter technical issues with your mobile device or desktop, we recommend checking for software updates, restarting your device, and ensuring compatibility settings are correct. If the issue persists, feel free to contact us through email support for further assistance.
In cases where a dispute arises, please follow our escalation procedures outlined below. Our team will work with you to resolve the matter amicably.
Response times may vary depending on operating hours and the volume of inquiries we receive. We strive to respond within one business day during normal office hours (9am-5pm EST). However, if your issue requires urgent attention outside these hours, please contact our support staff directly for assistance.
If you have concerns regarding account security or suspicious activity on your account, don't hesitate to reach out. Our team will guide you through the necessary steps and verify any transactions made in your name.
Our website is designed for mobile devices as well as desktop computers. However, please note that some features might be limited or require an updated browser version for optimal performance.
Casino New Brunswick primarily operates with English being the main language. We also cater to French-speaking guests in line with Canada's bilingual context and offer basic support services in both languages.
Please choose your preferred contact method below:
Escalation Procedures
If you feel your issue requires further attention, please escalate the matter by contacting us via email or in-person support. Our team will guide you through a process to resolve the dispute amicably.
When reaching out for assistance, kindly provide as much detail about your query as possible to help our support staff better understand and address your issue promptly.
